Terms of Service

1. About These Terms

Welcome to Xaluviia.

These Terms of Service (“Terms”) govern your access to and use of the Xaluviia website, including your browsing, purchases, and interactions with services made available through the website.

Xaluviia is operated by Guangzhou Youdi Trading Co., Ltd. (“we,” “us,” or “our”).

By accessing, browsing, or using our website, you acknowledge that you have read and agree to these Terms and any other policies or notices that apply to your use of the website.

If you do not agree with these Terms, please do not access or use our website.

We may revise these Terms when necessary. Any updated version will be published on this page and will take effect from the date indicated or, where no date is specified, when posted.

2. Eligibility and Acceptable Use

By using our website, you confirm that:

  • You meet the minimum legal age required to use the website in your location;

  • You have the legal capacity to enter into applicable agreements or transactions;

  • Information submitted by you is accurate and complete;

  • Your use of the website complies with applicable laws and regulations.

You must not use our website for unlawful, fraudulent, abusive, or unauthorized purposes.

You must also not attempt to interfere with the normal operation or security of the website, including by introducing or distributing:

  • Viruses;

  • Malware;

  • Malicious code;

  • Other harmful or unauthorized software.

We may suspend or restrict access to our website where reasonably necessary because of a violation of these Terms, applicable law, or website security requirements.

3. Website Rules

We may, where reasonably necessary, decline a transaction, restrict certain activities, limit quantities, or cancel an order.

Unless we have given you written permission, you may not reproduce, copy, distribute, modify, sell, resell, or commercially exploit any portion of our website, content, materials, or services.

Payment information submitted during checkout is handled through the payment methods and service providers made available on the website.

4. Website Content and Accuracy

We make reasonable efforts to ensure that information published on Xaluviia is useful and current.

However, website content may occasionally contain inaccuracies, omissions, outdated information, or technical errors. This may include information relating to:

  • Product descriptions;

  • Images;

  • Specifications;

  • Availability;

  • Pricing;

  • Promotions;

  • Other website content.

We may correct, revise, update, or remove information at any time when appropriate.

5. Products, Pricing, and Website Services

Product availability, prices, descriptions, and other purchasing information may change without prior notice.

We may make changes to our products and website services, including:

  • Updating product descriptions or specifications;

  • Adjusting displayed prices;

  • Changing website functions or features;

  • Removing or discontinuing products;

  • Modifying available services.

Any such changes will be applied subject to applicable laws and consumer protection requirements.

6. Product Appearance and Returns

We make reasonable efforts to display product photographs and descriptions accurately.

The appearance of products may differ slightly from images shown online because of device displays, lighting, photography conditions, manufacturing updates, packaging changes, or other factors.

If you need to return a product or request a refund, the applicable procedure is described in our Return & Refund Policy.

7. Orders and Payments

When you submit an order, you are responsible for ensuring that the information provided is accurate, including your contact, billing, and delivery details.

We may review an order before fulfillment and may delay, restrict, or cancel an order in circumstances such as:

  • Incorrect or incomplete order information;

  • Suspected unauthorized or fraudulent activity;

  • Payment or transaction problems;

  • Product availability limitations;

  • Technical or operational issues.

If an order is canceled after payment has been received, any applicable refund will be handled according to the relevant policies and circumstances.

8. Third-Party Services

Certain functions of our website may depend on third-party tools, platforms, payment services, analytics services, or other external providers.

Your use of such third-party services may be subject to the provider's own terms, conditions, and privacy policies.

We are not responsible for independent third-party services, including their availability, content, policies, or data practices.

9. Links to Other Websites

For convenience, our website may occasionally provide links to websites or resources operated by third parties.

These external websites are independent from Xaluviia, and we do not control their:

  • Content;

  • Products or services;

  • Privacy practices;

  • Terms and conditions;

  • Website availability.

Before using an external website or providing information to a third party, you should review that provider's applicable terms and privacy policy.

10. Intellectual Property

Unless otherwise stated, the content and materials made available through our website, including text, graphics, images, logos, page layouts, and other website materials, may be protected by applicable intellectual property laws.

You may access and use website materials for personal and lawful shopping purposes. You may not reproduce, redistribute, modify, publish, or commercially exploit website materials without appropriate authorization.

11. Changes to Our Services and These Terms

Our website, products, services, and policies may change periodically due to operational, commercial, technical, or legal requirements.

We may also revise these Terms from time to time. The current version will be made available on this page.

Your continued use of the website after revised Terms have been posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

12. Contact Information

If you have questions about these Terms of Service, your use of the website, or an order, please contact us using the information below.

Brand Name:
Xaluviia

Legal Company Name:
Guangzhou Youdi Trading Co., Ltd.

Customer Support Email:
service@xaluviia.com

Telephone:
020-87011288

Business Address:
Room C1602, 302, Building 1, No. 5 Changxing Road, Tianhe District, Guangzhou, Guangdong, China