These Purchase Terms govern purchases made through the Xaluviia online store:
(the “Website”).
The Website is operated by Guangzhou Youdi Trading Co., Ltd. under the brand name Xaluviia.
By completing a purchase through the Website, you acknowledge that you have read and accepted these Purchase Terms together with any other policies that apply to your order, including:
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Terms of Service
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Privacy Policy
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Shipping Policy
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Return & Refund Policy
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Other policies or notices displayed on the Website
If you do not accept these terms, please refrain from placing an order through the Website.
1. Customer Responsibilities
When submitting an order through Xaluviia, you represent that:
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You have the legal capacity required to enter into a purchase transaction;
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All information supplied during checkout is truthful, current, and complete;
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You will comply with applicable laws and regulations relating to the purchase, delivery, and use of the products.
Where legally permitted, communications between customers and our support team may be reviewed or retained when reasonably necessary to assist with orders, verify transaction details, address service issues, or improve customer support.
2. Personal Information
Information provided when browsing our Website, placing an order, contacting customer service, or communicating with us by email will be handled in accordance with our Privacy Policy.
Our Privacy Policy explains how information may be collected, used, stored, and protected.
We may revise our Privacy Policy from time to time where changes are necessary because of business practices, legal requirements, regulatory developments, or other applicable circumstances.
3. Placing and Processing Orders
After an order has been successfully submitted, an order confirmation may be sent to the email address provided during checkout.
Submitting an order does not prevent us from reviewing the transaction before fulfillment. We may place an order on hold, make corrections, or cancel it when reasonably necessary, including in circumstances such as:
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The requested product is unavailable;
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Product descriptions, specifications, or prices contain an apparent error;
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A transaction appears unauthorized or potentially fraudulent;
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Technical or operational circumstances prevent the order from being fulfilled.
If we cancel an order for which payment has already been received, any applicable refund will be handled in accordance with the circumstances and relevant policies.
4. Product Details
We make reasonable efforts to keep product names, descriptions, photographs, specifications, prices, and other information on the Website accurate and up to date.
Nevertheless, certain differences may occur because of screen settings, photography conditions, product updates, packaging changes, or other technical factors.
If you believe that an item you received is materially inconsistent with the product information presented at the time of purchase, please contact our customer service team. Any applicable remedy will be handled in accordance with our Return & Refund Policy.
5. Prices and Pricing Errors
Prices displayed on the Website are subject to change and may be updated from time to time.
Although we take reasonable steps to maintain accurate pricing information, an obvious error may occasionally occur because of technical problems, system errors, incorrect data, or other circumstances.
Where this happens, we may:
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Notify you of the pricing issue;
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Give you the opportunity to confirm the order at the corrected price where appropriate;
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Cancel the affected order;
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Process any applicable refund for payment already received.
6. Availability and Shipping
Product availability is subject to inventory and other fulfillment conditions.
Once an order is accepted for processing, shipping will be handled in accordance with our Shipping Policy.
Estimated delivery periods are not guaranteed and may be affected by circumstances including:
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The destination country or region;
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The shipping service selected;
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Customs clearance or import procedures;
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Carrier operating conditions or delays;
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Weather, public events, or other circumstances outside our reasonable control.
If an item becomes unavailable after an order has been submitted, we may contact you regarding the available options, which may include cancellation or a refund where applicable.
7. Product Considerations
Before completing a purchase, customers are responsible for reviewing the product information available on the Website and determining whether the selected product is appropriate for their intended use and permitted in their location.
Product appearance, packaging, labeling, specifications, accessories, or other included components may vary due to product updates, regional requirements, or availability.
8. Taxes, Customs, and Duties
Taxes, import duties, customs fees, and other charges may differ depending on the destination and applicable local regulations.
Where such charges are imposed by customs authorities, tax authorities, or other government agencies, the customer may be responsible for payment unless otherwise stated during checkout or required by applicable law.
The handling of taxes, duties, and related charges will depend on the destination, shipping arrangements, and applicable legal requirements.
9. Contact Information
For questions concerning these Purchase Terms, an existing order, or other customer service matters, please contact Xaluviia using the information below.
Brand Name:
Xaluviia
Legal Company Name:
Guangzhou Youdi Trading Co., Ltd.
Customer Support Email:
service@xaluviia.com
Telephone:
020-87011288
Business Address:
Room C1602, 302, Building 1, No. 5 Changxing Road, Tianhe District, Guangzhou, Guangdong, China