At Xaluviia, we strive to make the delivery process straightforward by providing customers with clear information about order handling, shipping, tracking, and delivery.
Orders are prepared and dispatched through our fulfillment operations and selected logistics partners. Shipping arrangements may vary depending on inventory, destination, and carrier availability.
1. Order Handling
After your payment has been successfully confirmed, your order will normally enter our processing queue.
Most orders require approximately 1–5 business days for processing before shipment.
The preparation period may be longer during periods of unusually high order volume, promotional campaigns, public holidays, inventory adjustments, or other operational circumstances.
Once your package leaves the fulfillment facility, we will normally send a shipping confirmation containing the available tracking details.
2. Delivery Estimates
For standard shipments, the estimated delivery period after dispatch is generally:
10–20 business days
Please note that the overall time required to receive an order consists of both the processing period and the transportation period.
Delivery schedules are estimates rather than guaranteed deadlines. Actual transit times may be affected by the destination, local carrier operations, customs processing, weather, transportation conditions, or other circumstances outside our reasonable control.
3. Shipping Charges
We currently offer a standard shipping option at:
Standard Shipping: $2.99 USD
The applicable shipping charge will be shown at checkout before you complete your purchase.
If shipping options or fees change, the applicable amount displayed at checkout will apply to the order.
4. Fulfillment Locations
Depending on the products purchased and the destination of the order, packages may be prepared through our fulfillment facilities or third-party fulfillment partners.
The fulfillment location can depend on inventory levels, product availability, destination, and logistical arrangements.
For this reason, we cannot guarantee that every order will originate from one particular warehouse or location.
5. Shipment Tracking
When your order has been dispatched, tracking information will generally be provided by email.
Please be aware that tracking information may not become visible immediately. It can take some time for the carrier to scan and register a newly shipped package.
If tracking information remains unavailable or does not appear to update for an unusually long period, please contact our support team for assistance.
6. International Delivery
Xaluviia may offer shipping to international destinations where delivery services are available.
International shipping availability can be affected by destination restrictions, carrier coverage, customs requirements, transportation limitations, and other logistical considerations.
If an order cannot be delivered to the address provided, we will contact the customer regarding the available options where appropriate.
7. Delays, Missing or Lost Shipments
Shipping delays can occasionally occur after an order has been dispatched.
If your package appears to be significantly delayed or the tracking information indicates an unusual delivery issue, please contact us with the following information:
-
Order number
-
Tracking number, if available
-
Delivery address or relevant shipping information
-
Description of the issue
We will review the available shipment information and work with the relevant delivery provider where appropriate.
8. Changes to Delivery Address
If you discover that your shipping address is incorrect after placing an order, please contact us as soon as possible.
Address changes may only be possible while the order is still awaiting processing or shipment preparation.
Once a package has entered the shipping process or has been handed to the carrier, we may be unable to modify the delivery address.
9. Customer Responsibility for Shipping Details
Customers are responsible for entering complete and accurate delivery information during checkout.
The shipping address does not need to be the same as the billing address. However, the delivery address should include all information necessary for successful delivery, such as the recipient's name, street address, city, postal code, and applicable regional details.
Incorrect or incomplete information may result in delivery delays or unsuccessful delivery.
10. Business Days and Holidays
Order processing is generally carried out on regular business days.
Orders submitted during weekends or public holidays will normally begin processing on the next available business day.
Processing and delivery estimates may also be affected by major holidays, promotional events, carrier schedules, and periods of increased order volume.
11. Contact Us
If you have questions regarding an order, shipping status, tracking information, or delivery arrangements, please contact our customer service team.
Brand Name:
Xaluviia
Legal Company Name:
Guangzhou Youdi Trading Co., Ltd.
Customer Support Email:
service@xaluviia.com
Telephone:
020-87011288
Business Address:
Room C1602, 302, Building 1, No. 5 Changxing Road, Tianhe District, Guangzhou, Guangdong, China