Privacy Policy

1. Introduction

Welcome to Xaluviia.

Xaluviia is operated by Guangzhou Youdi Trading Co., Ltd. (“we,” “us,” “our,” or the “Company”).

We value the privacy of our customers and visitors. This Privacy Policy describes how we may collect, use, disclose, retain, and protect information when you visit our website, place an order, contact us, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have had an opportunity to review this Privacy Policy.

2. Company Details

Brand Name:
Xaluviia

Legal Company Name:
Guangzhou Youdi Trading Co., Ltd.

Business Address:
Room C1602, 302, Building 1, No. 5 Changxing Road, Tianhe District, Guangzhou, Guangdong, China

Customer Support Email:
service@xaluviia.com

Telephone:
020-87011288

3. Information You Provide

Depending on how you use our website and services, we may receive information directly from you.

For example, information may be provided when you:

Purchase a product;
Create or use an account;
Submit a customer service inquiry;
Sign up to receive communications;
Participate in promotions, surveys, or other activities.

The information you provide may include:

Name;
Email address;
Telephone number;
Billing and delivery address;
Payment-related details;
Order and transaction information;
Communications or information submitted when contacting customer support.

We use information provided by customers where reasonably necessary to operate our business, process transactions, provide requested services, and communicate with customers.

4. Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically through cookies, log files, pixels, tags, and comparable technologies.

Depending on your device and browsing activity, this information may include:

IP address;
Browser and device type;
Operating system;
Pages and content viewed;
Links or features interacted with;
Referring website information;
General browsing and shopping activity.

This information may be used to:

Operate and maintain the website;
Detect technical problems and improve performance;
Understand how visitors use our website;
Improve products, services, and customer experience;
Measure marketing and advertising activities;
Provide content that may be relevant to visitors.

5. Information Received From Service Providers and Partners

In certain circumstances, we may receive information from third parties that provide services to us.

These parties may include:

Payment and transaction providers;
Website analytics providers;
Advertising and marketing services;
Technology and hosting providers;
Other service providers supporting our business operations.

Information obtained through these sources may help us process purchases, provide services, understand website activity, improve customer experience, and support our business functions.

Third-party providers may handle information according to their own privacy policies and applicable legal requirements.

6. Cookies and Similar Technologies

We may use cookies and related technologies to support website operations and understand visitor activity.

Depending on their purpose, these technologies may be used for different functions.

Essential Technologies

These technologies may be necessary for core website functions, such as:

Maintaining shopping cart contents;
Supporting checkout;
Protecting website and transaction security.

Analytics Technologies

These may help us understand website traffic, visitor behavior, and website performance so that we can improve our services.

Preference Technologies

These technologies may remember certain settings or preferences to make future visits more convenient.

Advertising Technologies

These technologies may be used to measure advertising effectiveness and help provide advertising that is more relevant to visitors.

You can manage or restrict cookies through your browser settings. Please be aware that disabling certain cookies may prevent some website features from functioning properly.

7. Analytics and Marketing Services

We may use third-party analytics, advertising, and marketing technologies to understand how visitors interact with our website and evaluate the effectiveness of our services and marketing activities.

Such technologies may include:

Cookies;
Tracking pixels;
Web beacons;
Tags;
Similar digital technologies.

Third-party services may collect and process information independently under their own terms and privacy policies. Their data practices are not fully controlled by Xaluviia.

8. Privacy and Browser Signals

Some browsers or devices may provide privacy preference signals, including “Do Not Track” or similar settings.

Because there is no single technical standard that applies universally to all such signals, our website may not respond to every browser-based privacy signal in the same manner.

Where applicable law requires a particular privacy signal or request to be recognized, we will handle it in accordance with the requirements that apply to the relevant situation.

9. Advertising Choices

Depending on the technologies available on our website and your location, you may be able to manage certain advertising or privacy preferences through browser controls, device settings, or available privacy tools.

Choosing to limit personalized advertising does not necessarily remove all advertisements. You may continue to receive advertisements that are not based on personalized information.

10. How We Protect Information

We maintain reasonable administrative, technical, and organizational safeguards designed to reduce the risk of unauthorized access, loss, misuse, alteration, or disclosure of personal information.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

11. Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly request or intentionally collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact our customer support team so that we can review the matter and take appropriate action where required.

12. Changes to This Policy

We may revise this Privacy Policy periodically to reflect changes to our website, services, business practices, or applicable legal and regulatory requirements.

When changes are made, the revised version will be published on this page. We encourage visitors to review this page periodically for the latest information about our privacy practices.

13. Contact Us

If you have questions about this Privacy Policy, our information practices, or your privacy choices, please contact us using the details below.